Marno
Terms

Terms of service.

Last updated · 2026-05-22

Draft noticeThis document is a working draft and has not been reviewed by counsel. We will update it as our practices evolve and as counsel review completes.

These Terms of Service (“Terms”) govern your access to and use of the Marno service at marno.io and the Marno application (together, the “Service”), operated by Chill Vibes, Inc., a Delaware C-corporation based in San Francisco, California, United States (“Marno,” “we,” “us,” or “our”). “Marno” is a trade name of Chill Vibes, Inc. By creating an account or using the Service, you (“you” or “your”) agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy by reference.

1. Eligibility and accounts

You must be at least 16 years old and able to enter into a binding contract under the laws of your jurisdiction to use the Service. By using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms; in that case “you” means both you personally and that organization.

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your Marno credentials and the LinkedIn credentials you connect, and for all activity that occurs under your account. Notify us immediately at support@marno.io if you suspect unauthorized access.

One LinkedIn account may be connected per Marno workspace. To operate multiple LinkedIn accounts you need separate workspaces and separate subscriptions.

2. The Service

Marno is a software tool that automates LinkedIn outreach actions on your behalf — including profile views, connection requests, messaging, follow-ups, inbox management, lead enrichment, and reply triage — using LinkedIn credentials and a session that you provide. Marno routes your LinkedIn traffic through a residential proxy assigned to your workspace, enforces daily action caps you configure, and maintains an encrypted session so the Service can carry out your scheduled actions when you are not logged in.

The Service is provided “as is” and “as available.” We may modify, add, suspend, or discontinue features at any time at our reasonable discretion. Where a change materially reduces the Service’s functionality we will give active subscribers at least 30 days’ notice by email.

3. Your relationship with LinkedIn

Marno is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation. LinkedIn is a third party and your use of LinkedIn is governed by LinkedIn’s terms. By using the Service you acknowledge and agree to each of the following:

  • LinkedIn ToS exposure. Automated use of LinkedIn — by Marno or by any comparable tool — may violate the LinkedIn User Agreement and the LinkedIn Professional Community Policies. LinkedIn may, at its sole discretion and with or without notice, warn, throttle, restrict, suspend, or permanently terminate your LinkedIn account for automated activity, regardless of how careful the automation is or how conservative the settings you choose are. By using the Service you accept that risk in full and agree that this risk is yours alone.
  • No guarantee of evasion. We do not represent or warrant that the Service will avoid LinkedIn detection, that any specific deliverability or response rate will be achieved, that LinkedIn will not change its anti-automation systems at any time, or that the Service will be continuously available.
  • You are the actor. Every action the Service performs on LinkedIn is performed using your credentials, your session, and the rules you configured. You are the legal actor under LinkedIn’s terms and under applicable law.
  • Your responsibility. You are solely responsible for the content of your messages, your targeting choices, your sending volume, and your compliance with all applicable laws (including anti-spam, data protection, consumer protection, and labor laws) in every jurisdiction in which you operate or in which your recipients reside.

4. Acceptable use

You will not use the Service to:

  • Send spam, harassment, hate speech, threats, sexually explicit content directed at unconsenting recipients, or any other content that is unlawful or violates the rights of others.
  • Impersonate any person or organization other than yourself, or misrepresent your affiliation with any person or organization.
  • Scrape, resell, or redistribute data obtained from LinkedIn in a manner that violates LinkedIn’s terms or applicable data-protection law.
  • Send unsolicited commercial messages to recipients in jurisdictions where doing so requires their prior consent (for example, GDPR, ePrivacy, CASL, the Brazilian LGPD, the Australian Spam Act, or the US TCPA where SMS is involved) unless you have a valid lawful basis.
  • Attempt to reverse-engineer, decompile, disassemble, or create derivative works of the Service, except to the extent expressly permitted by applicable law.
  • Resell, sublicense, white-label, or otherwise commercially redistribute access to the Service without our prior written consent.
  • Circumvent or attempt to circumvent rate limits, daily caps, billing controls, account isolation, or other technical safeguards in the Service in a way that materially increases the risk to your LinkedIn account, to other users’ accounts, or to our infrastructure.
  • Use the Service to violate the rights (including privacy, intellectual property, and publicity rights) of any third party, or in a manner that triggers Marno’s liability under applicable law.
  • Probe, scan, or test the vulnerability of any Marno system, or breach any security or authentication measure, except under a coordinated disclosure program we explicitly announce.
  • Use the Service to develop a competing product or to benchmark the Service for the purpose of building a competing product.

We may investigate suspected violations of this section. We may suspend or terminate accounts that violate this section, with or without notice depending on the severity, and may refer egregious violations to law enforcement.

5. Subscriptions, trials, and billing

  • The Service is offered on a paid subscription basis. Current pricing is shown on the pricing page; current standard pricing is US$29 per workspace per month.
  • A free trial of 7 days, with no payment method required, may be offered to new accounts. The trial converts to a paid subscription only if you add a payment method and elect to continue. We may at our discretion change the length and availability of trials going forward; any change will not affect a trial already in progress.
  • Paid subscriptions renew automatically at the end of each billing period until you cancel. You can cancel anytime from the customer portal in your settings; access continues until the end of the paid period. We do not refund partial periods unless required by law.
  • We may change pricing on at least 30 days’ notice; price changes apply at the start of your next renewal. If you do not accept the new price you may cancel before it takes effect.
  • You authorize us and our payment processor (Stripe) to charge the payment method you provide for recurring fees, one-time fees, applicable taxes, and any amounts you owe under these Terms.
  • Fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes other than taxes on our net income.
  • Failed payments may result in suspension of the Service after a grace period. Repeated failed payments may result in termination.

EU/UK consumer cooling-off. Consumers in the European Union and United Kingdom have a 14-day right of withdrawal under the Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations. Because the Service is a digital service whose performance begins immediately on account creation, by clicking “Create account” you (a) expressly request that performance begin during the withdrawal period, and (b) acknowledge that you lose your right of withdrawal once performance has begun in full, in accordance with Art. 16(m) of the Consumer Rights Directive. Refunds for the first 14 days remain available on request if you have not materially used the Service.

6. Customer data and license

As between you and us, you retain all right, title, and interest in the data and content you submit to the Service (lead lists, message templates, tags, notes, and the like) (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data for the limited purpose of providing, securing, and improving the Service for you and to comply with applicable law. We will not use Customer Data to train any machine-learning model.

You represent and warrant that you have all rights necessary to provide the Customer Data and that the Customer Data and your use of it through the Service does not violate the rights of any third party or any applicable law.

7. Intellectual property

The Service, including its software, design, user interface, logos, and trademarks, is owned by us and our licensors and is protected by copyright, trademark, and other laws. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, for your internal business purposes.

Feedback you choose to provide about the Service is given freely, and we may use it without restriction or compensation.

8. Suspension and termination

You may cancel your subscription at any time. We may suspend or terminate your access to the Service immediately if (a) you materially breach these Terms (including the Acceptable Use section), (b) we are required by law or a lawful order to do so, (c) payment for the Service fails after a reasonable grace period, or (d) we reasonably believe your activity creates a security, legal, or operational risk to us, to other users, or to a sub-processor.

On termination, your right to access the Service ends and your data is handled per the retention rules in our Privacy Policy. Provisions that by their nature should survive termination (including sections on Acceptable Use, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL PROTECT YOUR LINKEDIN ACCOUNT FROM WARNING, THROTTLING, RESTRICTION, SUSPENSION, OR TERMINATION BY LINKEDIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MARNO, ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR LINKEDIN ACCOUNT STANDING, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY UNDER THESE TERMS, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

THESE LIMITATIONS APPLY EVEN IF THE LIMITED REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. THE FOREGOING DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW (INCLUDING, IN SOME JURISDICTIONS, LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL MISCONDUCT).

Where applicable consumer-protection or other mandatory law requires a higher minimum recovery, that statutory minimum applies in place of the cap above for that user.

11. Indemnification

You will indemnify, defend, and hold harmless Marno, its officers, employees, agents, and sub-processors from and against any third-party claim, liability, damage, loss, or expense (including reasonable legal fees) arising out of or related to (a) your Customer Data, (b) your breach of these Terms (including the Acceptable Use section), (c) your violation of LinkedIn’s terms or any other applicable law, (d) your messages and other outbound content, or (e) your gross negligence or intentional misconduct.

We will indemnify and defend you against any third-party claim that the Service, as provided by us and used by you in accordance with these Terms, infringes that third party’s intellectual property rights. This obligation does not apply to claims arising from (i) Customer Data, (ii) your combination of the Service with anything we did not provide, or (iii) your use of the Service in violation of these Terms.

The party seeking indemnification must promptly notify the indemnifying party of the claim, give the indemnifying party sole control of the defense, and cooperate reasonably.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or related to these Terms or the Service is, at our option, the state and federal courts located in (a) New Castle County, Delaware, or (b) the City and County of San Francisco, California, and you and Marno irrevocably consent to personal jurisdiction and venue in those courts. This clause does not deprive you of any consumer-protection right you have under the law of your country of residence where that law cannot be excluded by contract.

Before filing any formal action you agree to first contact us in good faith at support@marno.io and attempt to resolve the dispute informally for at least 30 days.

13. Modifications to these Terms

We may modify these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. For material changes we will notify active subscribers by email at least 30 days’ before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the modified Terms. If you do not accept the modified Terms your sole remedy is to stop using the Service and cancel your subscription.

14. General

These Terms (together with our Privacy Policy) are the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all our assets.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including actions or outages of LinkedIn, our sub-processors, public internet infrastructure, government action, or natural events.

Nothing in these Terms creates an agency, partnership, or employment relationship between you and us.

15. Contact

Questions about these Terms: support@marno.io.

Privacy questions and rights requests: privacy@marno.io.